We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Timeframe: Items must be returned within 30 days from the date of purchase.
- Condition: Items must be unused, in their original condition, and in the original packaging, with all tags, accessories, and documentation included.
- Receipt: Proof of purchase (e.g., receipt, order confirmation email) is required to process any return.
Return Process
- Initiate the Return: Contact our customer service team at [email protected]
- Phone: 909-308-9000
- to request a return authorization.
- Packaging: Securely package the item(s) to prevent damage during transit.
- Shipping: Send the package to the address provided by our team. Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
Refunds
- Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds will be processed to the original payment method within [insert number] business days.
- Shipping Costs: Original shipping costs are non-refundable.
Exchanges
Exchanges are available for defective or damaged items only. Please contact us within [insert number] days to arrange an exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us immediately at [insert email or phone number] with supporting photos or documentation.
Contact Us
For questions about returns, please contact us at:
- Email: [email protected]
- Phone: 909-308-9000
- Business Hours: Mon-Friday 9AM -4PM Pacific Time
We reserve the right to refuse returns or issue partial refunds if the returned item does not meet the criteria outlined above.
